Privacy Policy

1. Introduction

Welcome to TechZi Trav. This Privacy Policy explains how TECHDZI IT AND INFRA SERVICES LIMITED (referred to as "TechZi Trav", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website www.techdzitrav.online (the "Website"), or use our telephonic travel advisory and booking services (collectively, the "Services"). We are committed to protecting your privacy and handling your data in an open and transparent manner.

TECHDZI IT AND INFRA SERVICES LIMITED is a company registered in England and Wales, with its registered office at 29 Ruthin Gardens Cardiff, CF24 4AU, UK.

2. Information We Collect

We may collect and process the following types of personal information about you:

• Identity Data: Including your full name, title, date of birth, gender, passport details, visa information, and other government-issued identification numbers necessary for travel bookings.
• Contact Data: Including your billing address, delivery address, email address, and telephone number(s).
• Travel Data: Including your travel preferences (e.g., seat, meal, special assistance), destination and origin cities, travel dates, airline loyalty program numbers, accommodation preferences, travel history, and any other information relevant to your travel arrangements.
• Financial Data: When you make a booking via our telephonic services, we collect payment card details (card number, expiry date, CVV). This information is used solely for processing the specific transaction and is handled in accordance with Payment Card Industry Data Security Standard (PCI DSS) requirements. We do not store your full payment card details after the transaction is completed unless you explicitly authorize us to do so for future bookings under secure conditions.
• Technical Data (Website): Including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website. This is typically collected through cookies and similar technologies (see our Cookie Policy for details).
• Communication Data: Including records of your communications with us, such as notes from telephone calls, emails, and any feedback you provide about our Services. We may record telephone calls for quality assurance, training, and record-keeping purposes, and will inform you if a call is being recorded.
• Marketing and Communications Data: Including your preferences in receiving marketing from us and our third parties and your communication preferences.

We collect this information directly from you when you use our Services (e.g., during a phone call, via email) or interact with our Website.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide and Manage Our Services: To facilitate and manage your flight bookings, itinerary modifications, cancellations, refund assistance, upgrades, and other travel-related services.
• To Process Payments: To process payments for the travel services you purchase.
• To Communicate With You: To respond to your inquiries, provide customer support, send you service-related communications (e.g., booking confirmations, travel updates), and inform you about changes to our terms or services.
• To Personalize Your Experience: To understand your preferences and tailor our service offerings to better suit your travel needs.
• For Business Operations: For internal record keeping, accounting, auditing, and to improve the quality of our Website and Services.
• For Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests (e.g., airline security requirements, law enforcement requests).
• For Marketing Purposes: With your explicit consent, we may send you information about offers, promotions, and new services that may be of interest to you. You can opt-out of marketing communications at any time.

4. Legal Basis for Processing Your Information

Under UK GDPR, we rely on the following legal bases to process your personal information:

• Contract: Processing is necessary for the performance of a contract with you (e.g., to make and manage your travel bookings).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., providing information to border control agencies).
• Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party) provided your interests and fundamental rights do not override those interests. This includes improving our services, preventing fraud, and for administrative purposes.
• Consent: Where required by law, or for specific purposes such as direct marketing, we will obtain your explicit consent before processing your personal information. You have the right to withdraw consent at any time.

5. Disclosure of Your Information

We may share your personal information with the following categories of third parties for the purposes described in this Privacy Policy:

• Travel Suppliers: Airlines, global distribution systems (GDS), hotels, car rental companies, tour operators, and other travel service providers necessary to fulfill your booking requests.
• Payment Processors: Secure third-party payment processing companies to handle your payments.
• IT Service Providers: Companies that provide us with IT infrastructure, software, and support services, such as website hosting, data analytics, and communication tools.
• Professional Advisors: Lawyers, accountants, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Government and Regulatory Authorities: HM Revenue & Customs, law enforcement agencies, border control, and other authorities if required by law or to protect our legal rights.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.

6. International Data Transfers

To provide our Services, especially for international travel bookings, your personal information may be transferred to, and processed in, countries outside the United Kingdom (UK) and the European Economic Area (EEA). These countries may have data protection laws that are different from those in the UK.

When we transfer your personal information outside the UK/EEA, we will ensure that appropriate safeguards are in place to protect your data, such as:

• Ensuring the country has been deemed to provide an adequate level of protection by the UK authorities.
• Implementing Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO).
• Relying on other legal mechanisms permitted under UK data protection law.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures aim to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. This includes secure communication channels for telephonic consultations, encryption where appropriate, access controls, and secure systems for data storage.

However, please also remember that we cannot guarantee that the internet itself is 100% secure. While we will do our best to protect your personal data, transmission of personal information to and from our Website is at your own risk. You should only access the services within a secure environment.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For example, details of your bookings will be kept for up to six years after your trip for tax and legal purposes.

9. Your Data Protection Rights

Under UK data protection law, you have certain rights regarding your personal information. These include:

• The right to be informed: About how we collect and use your personal data.
• The right of access: To request a copy of the personal information we hold about you.
• The right to rectification: To request correction of inaccurate or incomplete personal information.
• The right to erasure (the "right to be forgotten"): To request deletion of your personal information in certain circumstances.
• The right to restrict processing: To request that we limit the processing of your personal information in certain circumstances.
• The right to data portability: To request that we transfer your personal information to you or another organization in a structured, commonly used, and machine-readable format.
• The right to object: To object to the processing of your personal information in certain circumstances, including for direct marketing.
• Rights related to automated decision-making and profiling: We do not currently conduct fully automated decision-making that has a legal or similarly significant effect on you.
• The right to withdraw consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at contact@techdzitrav.online or by post at 29 Ruthin Gardens Cardiff, CF24 4AU, UK. We may need to request specific information from you to help us confirm your identity.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

10. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to distinguish you from other users, to provide certain functionalities, and to improve our Website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information without appropriate parental consent, we will take steps to delete such information. If you believe that we might have any information from or about a child under 18, please contact us.

12. Links to Other Websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible on our Website. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

14. Contact Us

If you have any questions or comments about this Privacy Policy, your data protection rights, or our data handling practices, please contact us:

• By email: contact@techdzitrav.online
• By post: Data Protection Enquiries, TECHDZI IT AND INFRA SERVICES LIMITED, 29 Ruthin Gardens Cardiff, CF24 4AU, UK

For the purposes of UK GDPR, TECHDZI IT AND INFRA SERVICES LIMITED is the controller of your personal data.