Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you" or "Client"), and TECHDZI IT AND INFRA SERVICES LIMITED, trading as TechZi Trav ("TechZi Trav", "Company", "we", "us", or "our"), concerning your access to and use of our website www.techdzitrav.online (the "Website") as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto, and our telephonic travel advisory and booking services (collectively, the "Services").

By accessing our Website or utilizing any of our Services, you agree that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Services and you must discontinue use immediately.

TECHDZI IT AND INFRA SERVICES LIMITED is a company registered in England and Wales with registered number [Your Company Reg No. - TODO: Add] and its registered office at 29 Ruthin Gardens Cardiff, CF24 4AU, UK.

2. Our Services

TechZi Trav offers personalized air travel concierge services. Our Services include, but are not limited to:

• New flight bookings (economy, business, first-class).
• Itinerary planning and modifications.
• Assistance with flight cancellations and schedule changes.
• Facilitation of refund requests with airlines.
• Assistance with seat assignments, meal requests, and other ancillary services.
• Sourcing and booking travel upgrades.
• Providing travel advice and information.

All such Services are primarily facilitated and confirmed via direct telephone communication with our travel advisors. Information provided on the Website is for informational purposes only and does not constitute a binding offer or agreement until confirmed by a TechZi Trav travel advisor and relevant travel suppliers.

3. Your Obligations and Responsibilities

• You agree to provide accurate, current, and complete information as prompted during consultations for travel arrangements, including full legal names of all travelers as they appear on passports, dates of birth, contact details, and any specific travel requirements or preferences.
• You are responsible for ensuring that all travelers possess valid passports, visas, health documentation (including vaccinations, if required), and any other travel documents required for their destinations and any transit points. TechZi Trav can provide general advice on documentation but is not responsible for errors or omissions if you fail to secure the correct documents.
• You are responsible for checking all booking confirmations and travel documents issued by TechZi Trav or travel suppliers for accuracy upon receipt and notifying us immediately of any discrepancies.
• You agree to comply with all rules and regulations of the airlines and other travel suppliers.
• You must be at least 18 years of age to use our Services and make bookings.

4. Booking Process, Payments, and Fees

• Booking Confirmation: Flight availability, pricing, and fare rules are subject to change until a booking is confirmed by the airline or supplier and ticket(s) are issued. A booking is considered confirmed only when you have received a formal confirmation and e-ticket or booking reference from us or the airline.
• Pricing: Prices quoted are not guaranteed until tickets are issued. Quotes may include base fare, taxes, airport charges, and any applicable TechZi Trav service fees. All prices will be itemized and explained by your travel advisor.
• Payment: All payments for Services are typically processed securely over the telephone by our travel advisors. We accept various forms of payment, which will be advised at the time of booking. By providing your payment details, you authorize TechZi Trav and/or its affiliated payment processors to charge the agreed amount.
• Service Fees: TechZi Trav may charge service fees for arranging, booking, and managing your travel. Any such service fees are non-refundable (unless otherwise stated or required by law) and will be clearly communicated to you by your advisor before you commit to a booking.
• Airline and Supplier Charges: You are responsible for all charges, fees, duties, taxes, and assessments arising out of your use of the products and services available from the airlines and other suppliers.

5. Changes, Cancellations, and Refunds

• Policies regarding changes, cancellations, and refunds are primarily dictated by the terms and conditions of the respective airlines and other travel suppliers. These policies vary significantly and can be restrictive and/or incur substantial fees.
• Your travel advisor will inform you of the specific change and cancellation policies applicable to your booking at the time of reservation or upon request.
• If you wish to change or cancel your booking, you must contact TechZi Trav as soon as possible. We will assist you in accordance with the supplier's policies.
• TechZi Trav may charge an administrative service fee for processing any changes or cancellations, in addition to any charges levied by the airline or supplier. This fee will be advised to you before any action is taken.
• Refunds, if applicable, are subject to the airline's or supplier's policy and process. TechZi Trav will facilitate refund requests on your behalf but cannot guarantee the outcome or timeframe, as this is controlled by the supplier. Our service fees are generally non-refundable.

6. Travel Insurance

TechZi Trav strongly recommends that you and all members of your party purchase comprehensive travel insurance prior to travel. Adequate travel insurance should cover medical expenses, personal accident, loss of baggage, cancellation, curtailment, and other potential risks. It is your responsibility to ensure the insurance cover you purchase is suitable and adequate for your particular needs. We can provide general information but do not sell or endorse specific insurance products.

7. Limitation of Liability

• TechZi Trav acts as an agent for airlines, hotels, and other travel service providers (collectively "Suppliers"). We do not own, operate, manage, or control these Suppliers. Therefore, we are not liable for any act, omission, default, or negligence of any Supplier, nor for any injury, damage, loss, delay, additional expense, or other irregularity that may be caused by any Supplier or their employees, agents, or representatives.
• Our liability for our own negligence in providing the Services is limited, to the fullest extent permitted by law, to the total service fee paid by you to TechZi Trav for the specific transaction in question from which the claim arises.
• We shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of business, or loss of opportunity, even if we have been advised of the possibility of such damages.
• We are not liable for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event outside our reasonable control (Force Majeure Event), including but not limited to acts of God, war, terrorism, strikes, pandemics, government restrictions, or failure of public or private telecommunications networks.
• Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable UK law.

8. Intellectual Property Rights

Unless otherwise indicated, the Website and our Services are our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United Kingdom, foreign jurisdictions, and international conventions.

You may not copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any part of the Content or Marks for any commercial purpose whatsoever, without our express prior written permission.

9. Website Use and Prohibited Activities

You may use the Website for lawful purposes only. You agree not to use the Website:

• In any way that breaches any applicable local, national, or international law or regulation.
• For any fraudulent purpose.
• To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

10. Privacy and Data Protection

We are committed to protecting your privacy. Our collection and use of personal information in connection with your access to and use of the Services is described in our Privacy Policy and Cookie Policy, which are incorporated by reference into these Terms.

11. Complaints and Dispute Resolution

• Complaints: If you have a complaint about our Services, please contact us as soon as possible at contact@techdzitrav.online or by writing to us at 29 Ruthin Gardens Cardiff, CF24 4AU, UK. We will endeavor to resolve your complaint promptly and fairly.
• Governing Law: These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
• Jurisdiction: You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

12. Amendments to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide notice prior to any new terms taking effect, for example, by posting the new terms on the Website. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.

13. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification to or deletion of a provision shall not affect the validity and enforceability of the rest of these Terms.

14. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and TechZi Trav regarding your use of our Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Services.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

• By email: contact@techdzitrav.online
• By post: TECHDZI IT AND INFRA SERVICES LIMITED, 29 Ruthin Gardens Cardiff, CF24 4AU, UK

Please ensure you add your Company Registration Number to Section 1 where indicated: [Your Company Reg No. - TODO: Add].